FAQ
Baha Mar

Baha Mar resort is a $5.2 billion integrated resort, casino, water park, and residential development perched on Nassau’s storied Cable Beach. Baha Mar curates authentic, unforgettable experiences for all travelers, from romantic getaways to family vacations, large conventions to intimate celebrations. In May of 2021, Baha Mar launched Baha Bay, our luxury water park set on 15 lush beachfront acres just steps from Baha Mar. Baha Mar also features a marine sanctuary, a private island, a stunning selection of tropical pools, and a pristine white-sand beach overlooking brilliant Bahamian turquoise waters. The resort features:
– Three iconic hotel brands: Grand Hyatt, SLS, Rosewood
– Baha Bay, a luxury water park set on 15 lush beachfront acres, offering exhilarating fun for the entire family.
– Over 45 restaurants, bars and lounges concepts from word-renowned restaurateurs
– The largest casino in the Caribbean. The casino features both slots and table games rivaling the world’s best casino floors
– Flagship ESPA Baha Mar, a full-service spa which spectacular ocean view
– Royal Blue, a Jack Nicklaus Signature Golf Course, ranked the #1 golf course in the Bahamas and the Royal Blue Tavern
– The Current, art gallery and studios
– Baha Mar Convention, Arts and Entertainment Center with ballrooms and breakout rooms
– The Racquet Club – offering hard, clay and grass surfaces
– Luxury retail experiences

Baha Mar is located 180 miles south of of Florida in The Bahamas on New Providence Island, and just a short distant from downtown Nassau, the nation’s capital recognized as the heart of Bahamian culture and commerce. Baha Mar is a 10-minute drive from Nassau’s Lynden Pindling International Airport, so your Bahamas vacation can start as soon as you arrive and is centrally located among the 700 unique and beautiful islands of The Bahamas, should you choose to explore further.

Approximate flight times to Baha Mar in Nassau, The Bahamas:

MIAMI 55 Minutes
ORLANDO 1.25 Hours
ATLANTA 2 Hours
CHARLOTTE 2.25 Hours
DALLAS 3 Hours
HOUSTON 3 Hours
NEW YORK 3 Hours
TORONTO 3.25 Hours
CHICAGO 3.5 Hours
LOS ANGELES 7 Hours
LONDON 9.5 Hours

All adults and children must have a valid passport to travel to The Bahamas. You will pre-clear U.S. Immigration and Customs in the Bahamas.

The official language of The Bahamas is English.

There are three luxury hotel brands at Baha Mar: Grand Hyatt Baha Mar, Rosewood Baha Mar and SLS Baha Mar. For more information about Baha Mar’s hotels click here.

One Baha Mar Boulevard, Nassau, N.P, The Bahamas
242-788-8000, international calling rates apply

No, currently Baha Mar does not offer day passes. The pools and beach are reserved for the privacy of our guests. Non-guests are welcome to play in the casino, enjoy our many indoor restaurants and bars, retail shops, relax at both Sense and ESPA spas, play tennis & golf, participate in The Current art classes and purchase day passes for the Baha Bay, our luxury 15 acre waterpark.

No, Baha Mar guests do not need to purchase water park tickets for access to Baha Bay water park. Baha Mar resort guests enjoy unlimited access to Baha Bay during their stay. For more information about Baha Bay waterpark click here.

From iconic international luxury brands to one-of-a-kind island finds, shopping at Baha Mar is an experience filled with discovery and delight. For the most up-to-date information, please click here.

For shipping letters or packages to Baha Mar, please note the exact address below. Please be sure to mark to whose attention the delivery is for.
Baha Mar
One Baha Mar Boulevard
Nassau, Bahamas
Attention: Name and phone number, hotel (SLS, Rosewood, Grand Hyatt)

We recommend you contact your cellular provider for rates that may apply while traveling and your options for international calling plans, in advance of your arrival to avoid excessive charges.

Our electricity is standard U.S. 120 volt AC 60 hz.

There is no additional cost for wireless internet and service is available throughout the entire Baha Mar resort property.

Yes, Baha Mar offers a number of exciting, educational activities for all ages such as learning about marine and land-based animals at the Beach Sanctuary, Explorers Kids Club, children’s art classes at The Current, as well as golf and tennis clinics. For more information about Baha Mar’s kids activities click here.

The legal drinking age at Baha Mar is 18 years old.

The legal age to gamble at Baha Mar’s casino is 18 years old.

Resort and sport attire is appropriate during the day at Baha Mar. Shoes and cover-ups are required in the casino, lobbies and indoor public spaces. For sports, including tennis and golf, please wear surface appropriate shoes and sport clothing. At the pool, swim suits, pool attire and similar apparel are permitted.

We are happy to welcome your traveling canine companions. To participate in the pet program, please inform the hotel you’ll have a pet (or pets) staying with you at least three days in advance of your arrival. Only dogs that are house broken and do not exceed 50 pounds or two dogs under a combined weight of 75 pounds are permitted. Two dogs per guest room or suite.
To ensure a comfortable visit for all, we ask that you adhere to the following guidelines:
• A one-time mandatory cleaning fee of $250 is assessed during a 1- 6 night stay.
• A one-time mandatory cleaning fee of $300 is assessed during a stay of 7 nights or more.
• In addition, a credit card must be presented at the time of check in to guarantee against any damages or soiled carpets/soft goods in the room. Damages to the room will be billed on a case-by-case basis.
• Owner will provide a cell phone number in order to locate guest in event of an emergency. Under extreme circumstances dog may be moved to a kennel.
• Dogs must be settled by 9:30pm.
• We regret that pets are not allowed at the golf course or in the food and beverage outlets, health club, or pool areas of the hotel. Service animals are an exception to this policy. Service animals are dogs individually trained to perform tasks and help someone with a disability who requires assistance. Therapy and emotional support animals differ from service animals and are not allowed in the above locations.
• Dogs must be walked in designated areas.
• Any noise disturbance must be curtailed to ensure the comfort of other guests.
• Room attendants are not allowed to enter guest rooms with pets, unless the occupant is present. For your convenience, please call housekeeping to arrange a suitable time to have your room serviced.

Once again, we would like to extend our warmest welcome to you and your pet. Please contact guest services if we may be of assistance to you during your visit.

Yes! All of our guest rooms offer a variety of essential in-room amenities including irons, ironing boards, hairdryers, coffee makers, and in-room safety deposit boxes.

Please contact our hotel concierge at 242.788.8000 for more details.

Yes, as a registered guest, you will have the option to charge all food and beverage purchases back to your room across Baha Mar Resort properties.

During your stay at Baha Mar, you’ll enjoy a wide array of inclusions designed to enhance your stay. Exclusive benefits during your stay at our luxury resort include: unlimited access to Baha Bay, our luxury 15 acre waterpark, resort-wide Internet/Wi-Fi, 2 bottled waters refreshed daily in guest room, health club/fitness center access, coffee/tea service, electronic newspaper distribution through Crave tablets, local calls and access fees. Complimentary beach activities included are personal floatation devices, single kayaks, double kayaks, stand-up paddle boards and Zayak reef boards. Government taxes also apply.

For lost and found items at Baha Mar, please email lostandfound@bahamar.com

Both US and Bahamas Immigration Laws require all travelers to have a valid passport.
Take the following steps to make the most of your credit card(s) while traveling to the Bahamas:
1) Notify all of your issuing banks you’ll be traveling to the Bahamas and the dates you’ll be traveling on before you leave to ensure access to your funds.
2) Check with your issuing banks to see whether your ATM or Credit card is subject to daily spending or withdrawal restrictions while abroad.
3) Be sure you know your PIN for your debt or credit cards so you can get local currency from ATMs worldwide.

For concerns or issues at Baha Mar, please email your hotel directly at:
Grand Hyatt: NASGH-Shared.MB-Rooms.Control@hyatt.com
SLS: slsbahamarfrontofficemanagers@slshotels.com, guestservice-slsbahamar@slshotels.com
Rosewood: fo.rwbhm@rosewoodhotels.com

You must be 18 years old to book a room at one of Baha Mar’s three hotels.

Check-in at the Grand Hyatt is at 4pm and checkout is at 11am (Eastern Standard Time). Rosewood check-in is at 4pm and checkout is at Noon. SLS check-in is 4pm and checkout is 11am. Please contact your hotel 24 hours in advance if you would like to request an early check-in or late checkout.

Based on availability guests can request an early check-in or late check-out. Please contact your hotel 24 hours in advance if you would like to request an early check-in or late checkout, fees may apply.

For a final copy for your hotel billing, please email your hotel directly at:
Grand Hyatt: NASGH-Shared.MB-Rooms.Control@hyatt.com
SLS: slsbahamarfrontofficemanagers@slshotels.com, guestservice-slsbahamar@slshotels.com
Rosewood: fo.rwbhm@rosewoodhotels.com

For general hotel room charge and billing information at Baha Mar, please email your hotel directly at:
Grand Hyatt: NASGH-Shared.MB-Rooms.Control@hyatt.com
SLS: slsbahamarfrontofficemanagers@slshotels.com, guestservice-slsbahamar@slshotels.com
Rosewood: fo.rwbhm@rosewoodhotels.com

Room reservations at Baha Mar are handled directly by Grand Hyatt, SLS and Rosewood. Please contact your hotel below with inquiries.
Grand Hyatt: Reservations.grandbahamar@hyatt.com, NASGH-Shared.MB-Rooms.Control@hyatt.com
SLS: reservations.slsbahamar@slshotels.com, slsbahamarfrontofficemanagers@slshotels.com
Rosewood: Reservations@rosewoodhotels.com

Room reservations and cancellations at Baha Mar are handled directly by Grand Hyatt, SLS and Rosewood. Please contact your hotel below with inquiries.
Grand Hyatt: Reservations.grandbahamar@hyatt.com, NASGH-Shared.MB-Rooms.Control@hyatt.com
SLS: reservations.slsbahamar@slshotels.com, slsbahamarfrontofficemanagers@slshotels.com
Rosewood: Reservations@rosewoodhotels.com

Room reservations at Baha Mar are handled directly by Grand Hyatt, SLS and Rosewood. Please contact your hotel below with inquiries.
Grand Hyatt: Reservations.grandbahamar@hyatt.com, NASGH-Shared.MB-Rooms.Control@hyatt.com
SLS: reservations.slsbahamar@slshotels.com, slsbahamarfrontofficemanagers@slshotels.com
Rosewood: Reservations@rosewoodhotels.com

Hotel services at Baha Mar are handled directly by Grand Hyatt, SLS and Rosewood. Please contact your hotel below with inquiries.
Grand Hyatt: Reservations.grandbahamar@hyatt.com, NASGH-Shared.MB-Rooms.Control@hyatt.com
SLS: reservations.slsbahamar@slshotels.com, slsbahamarfrontofficemanagers@slshotels.com
Rosewood: Reservations@rosewoodhotels.com

Each hotel at Baha Mar has it’s own concierge which can be contacted in person at the resort or by using the emails below.
Grand Hyatt: Concierge.NASGH@hyatt.com
SLS: slsbahamarconcierge@slshotels.com
Rosewood: bahamar.concierge@rosewoodhotels.com, bahamar.guestrelations@rosewoodhotels.com

Restaurant reservation at Baha Mar can be made directly online at https://bahamar.com/culinary/ . For specific inquires about Baha Mar’s destination dining venues, please use the email below. *Important to note, emails are generally answered within 48 hours of receipt.

Café Boulud: rwbhm.cafeboulud@rosewoodhotels.com
Carna: carnaBMRSVP@slshotels.com
Cinko: kosher@bahamar.com
Cleo: cleoBMRSVP@slshotels.com
Costa: alysha.dean@rosewoodhotels.com
Fi’lia: FiliaBMreservations@slshotels.com
Katsuya: katsuyabmreservations@slshotels.com
Knosh: kosher@bahamar.com
Marcus at Baha Mar Fish + Chop House: marcusbahamar@hyatt.com, edricka.hepburn@hyatt.com
Pizza Lab: pizzalabrsvp@titan.bs
Regatta: dianna.dorsett@hyatt.com
Shuang Ba: shuangba@hyatt.com, edricka.hepburn@hyatt.com
Sugar Factory: bahamasmanagers@sugarfactory.com
The Swimming Pigs: swimmingpigreception@titan.bs

For group dinners reservations of 10 or more guests at Baha Mar, please contact the following:

Cinko, Knosh, Marcus at Baha Mar Fish + Chop, Regatta, Shuanga Ba
edricka.hepburn@hyatt.com

Carna, Cleo, Fi’lia, Katsuya
lemicka.williams@slshotels.com

Café Boulud, Costa
alysha.dean@rosewoodhotels.com, alvaro.acebal@rosewoodhotels.com

Pizza Lab
pizzalabrsvp@titan.bs

The Swimming Pigs
swimmingpigreception@titan.bs

For lounge chair, day bed, and cabana reservations at Privilege go to https://sls.ipoolside.com/. For specific inquiries please contact: privilegereservations@slshotels.com.

For general Bond information go to https://bahamar.com/bond/. For reservation inquires please contact: bondRSVP@slshotels.com.

For general Marcus Up Top information and reservations go to https://bahamar.com/marcus-up-top/. For specific inquires contact:marcusbahamar@hyatt.com.

For general Skybar information and reservations go to https://bahamar.com/skybar/. For resort guests there is no cover charge at Skybar, tables for up to 12 guests can be served in advance.

To book a car service, van or other private airport transportation to and from Baha Mar, visit https://bahamar.com/transportation/ or email reservations@mtsbahamas.com.

Our concierge can assist guests with private limousine reservations.

There are no car rental agencies located at Baha Mar, however, major car rental providers such as Avis, Hertz and Budget offer services at the Nassau’s airport.

From the Lynden Pindling International Airport, take John F. Kennedy Dr. east and turn left/north directly to Baha Mar Blvd.

British rules apply so please remember to drive on the left side of the road. Roundabouts are common, be sure to enter on the left side. Visitors may use their home license for up to three months

Complimentary self-parking and valet parking services are available 24 hours at the resort.

Located directly adjacent to Baha Mar resort, Baha Bay is luxury beachfront waterpark set on 15 lush beachfront acres. Baha Mar resort guests enjoy unlimited access to Baha Bay. For more information go to: https://bahabay.bahamar.com/

For wedding information at Baha Mar, please visit https://bahamar.com/weddings/ or submit an inquiry here.

Yes, Baha Mar has a wedding chapel on site as well as a number of other romantic venues to make your special day unforgettable. For wedding information at Baha Mar, please visit https://bahamar.com/weddings/ or submit an inquiry here.

For information about private events at Baha Mar, please visit https://bahamar.com/events/ or submit an inquiry here.

For information about celebrating a special occasion at Baha Mar, like milestone birthdays, anniversaries, bachelorette / bachelor groups, bat/ bar mitzvahs, gender reveals, etc. please visit https://bahamar.com/events/ or submit an inquiry here.

For more information about, or to book, a day trip or excursion please visit our official partner, Discover Bahamas at https://www.discover-bahamas.com/tours-in-bahamas or call 800-758-0633. Discover Bahamas offers catamaran cruises, scuba diving & snorkeling, out-island trips to swim with The Bahamas iconic pigs, as well as many other wild life and cultural tours.

Baha Mar has two world class full-service spas, ESPA and Sense, a Rosewood Spa, which offer a variety of services and treatments including massage, facials, body treatments, as well as manicures and pedicures for men and women.

ESPA Reservations
https://bahamar.com/reservations/spa/

To change or cancel a reservation, and for general ESPA questions please email, espa@bahamar.com or call 242-788-7800

Sense Spa Reservations
https://bahamar.com/reservations/sense-spa/

To change or cancel a reservation, and for general Sense Spa questions please email, bahamar.sensespa@rosewoodhotels.com or call 242-788-8590

Baha Mar Fitness Center at ESPA offers a wide range of cardio and weight equipment options in a stunning setting with a spectacular oceanfront view. There is no fee for guests to use the ESPA fitness facility. For more information about Baha Mar’s fitness center click here.

Baha Mar offers a variety of sports activities, including The Royal Blue Golf Club, a Jack Nicklaus Signature Golf Course and The Racquet Club Baha Mar, a world-class tennis and pickleball facility with a choice of clay and hard surface courts. We also offer bocce, croquet, basketball courts Mini Blue, our 18 hole miniature golf course, and a number of water sports.

To book a golf tee time at Baha Mar’s Royal Blue golf course go to https://bahamar.com/reservations/golf/. For questions about Royal Blue please email royalblue@bahamar.com, andy.deiro@bahamar.com.

Baha Mar’s Royal Blue golf course is located directly across the street from the resort, 3 minutes by shuttle. Our complimentary shuttle picks-up/drops off from the Grand Hyatt drive every 15 minutes.

The Racquet Club at Baha Mar is a luxurious tennis and pickleball facility that offers guests the opportunity to play outdoors on either clay or hard surfaces. There are 8 courts in total and it is designed for players of all skill levels. We also offer two dedicated pickle ball courts. The focus is on fun & fitness! For those looking to perfect their skills, pro’s are available for lessons. For more information about Baha Mar’s racquet club click here.

To reserve a tennis court, book a lesson or sign up for a group class at Baha Mar Racquet Club, please email tennis@bahamar.com or call 242-788-7880

To reserve a pickle ball court, book a lesson or sign up for a group class at Baha Mar Racquet Club, please email tennis@bahamar.com or call 242-788-7880

Yes, Baha Mar’s professionally inspired 18-hole mini golf course Mini Blue is located adjacent to the tennis and basketball courts on the southeast (fountain side) of the resort. To learn more Baha Mar’s mini golf course click here.

To reserve Mini Blue, Baha Mar’s mini golf course, for a private event please email miniblue@bahamar.com.

To reserve a cabana at Baha Mar, please go to page https://bahamar.com/cabanas/.

To make a reservation at The Kitchen please go to https://bahamar.com/the-kitchen/. For questions about The Kitchen please email thekitchen@bahamar.com, activities@bahamar.com.

To book a wildlife experience at Baha Mar’s Sanctuary go to https://bahamar.com/reservations/sanctuary/ . For questions about wildlife experiences at the Sanctuary please email WildlifeReservations@bahamar.com, activities@bahamar.com.

The Beach Sanctuary consists of animal exhibits and conservation education that allow guests to immerse themselves in the natural beauty found throughout the Bahamian islands all in one place. To learn more Baha Mar’s Beach Sanctuary click here.

To book a reservation at Baha Mar’s Kids Club go to https://bahamar.com/reservations/kids/ . For questions about Baha Mar’s Kids Club please email explorers.kidsclub@bahamar.com.

Yes, Baha Mar offers babysitting services and our associates are vetted, as well as CPR and first aid certified, childcare professionals. For more information and to book a babysitter please email.

To reserve the Game Zone at Baha Mar for a private event please email gamezone@bahamar.com.

The Current art studio, gallery and boutique at Baha Mar offers a range of art classes that can be booked at https://bahamar.com/reservations/art/. For questions about art classes and The Current please email thecurrent@bahamar.com.

The Frame Shop at The Current is located within the The Current Art Gallery & Studio, ground level Fountain side in the Rotunda. For contact information please go to https://thecurrent.bahamar.com/pages/the-current-frame-shop

Baha Mar’s mascot, Frankie, can be booked for parties, photoshoots and even a nighttime tuck in. Please go to https://bahamar.com/frankie/#packages.

To reserve a mobility scooter or wheelchair for you stay at Baha Mar, please go to https://bahamarmobility.idaypass.com/.

Yes, complete valet laundry and dry cleaning service are available at Baha Mar.

For information about a Baha Mar Casino Host please email casinovip@bahamar.com, casinoservicessuprs@bahamar.com.

To connect with Casino Services at Baha Mar please email casinovip@bahamar.com, casinoservicessupr@bahamar.com, casinoservices@bahamar.com.

For a Line of Credit or Front Money applications at Baha Mar please go to: https://bahamar.com/casino/credit/. For specific Casino Credit questions, please email credit@bahamar.com

For more information regarding specific gaming lessons, please contact casinoservices@bahamar.com.