Resort Terms and Conditions

Last Updated: April 27, 2018 Effective Since: April 19, 2017


These terms and conditions (“Terms and Conditions”) state the terms and conditions under which we provide you with various services regarding your use of this website, and the services we provide at Baha Mar Resort and Casino (together with the Hotels, the “Resort”), Grand Hyatt at Baha Mar, SLS at Baha Mar and Rosewood at Baha Mar (the “Hotels”). These Terms and Conditions are a legally binding contract between you, on the one hand, and CTF BM Operations Ltd. and each of its affiliated companies, representatives and agents doing business at the Resort, on the other hand. These Terms and Conditions govern and apply to your use of our website, all transportation, accommodations, services and activities, your use of the Resort at your stay at the Hotels.



We may make changes to these Terms and Conditions from time to time in our sole discretion. Each time changes are made to these Terms and Conditions, a revision will be posted on our website; however we are under no obligation to notify you. Your continued use of our website and the services at our Resort constitutes your acceptance of changes.


Information we obtain through your use of our website, whether through the reservation process or otherwise, is subject to specific privacy policies issued by the Resort or by the Hotels (“Privacy Policy”). Our Privacy Policy contains provisions that govern our collection, use and disclosure of such information, including our respective rights relative to that information and are a part of these Terms and Conditions. Please ask for a copy of the Privacy Policy.


Baha Mar, Life Spectacular, Baha Mar The Bahamian Riviera, Bond, Royal Blue, The Baha Mar Residence Club, Baha Mar The New Riviera, The Caribbean Riviera, The New Riviera, The Bahamian Riviera, Spectacularly Real, the Flower Logo and the RB Design are the trademarks of Perfect Luck Assets Limited Corporation, registered in various jurisdictions. Explorers Club, Club Blu, SLS, Rosewood, The Sanctuary and Crystal Palace Casino are also trademarks of Perfect Luck Assets Limited Corporation. ©2017-2018 CTF BM Operations. All Rights Reserved.


By registering as a guest at any of the Hotels, you agreeing to the following terms related to any claims you may have as a result of your stay at the Resort: “I agree that any claim I may have against CTF BM Operations Limited, or its parent, related and affiliated companies at every tier, and the officers, directors, employees, agents, representatives, successors and assigns of each of the foregoing entities resulting from any events occurring in The Commonwealth of Bahamas shall be governed by and construed in accordance with the laws of the Commonwealth of The Bahamas, and further, irrevocably agree to the Supreme Court of The Bahamas as the exclusive venue for any such proceedings whatsoever. The foregoing shall apply to all persons accompanying me, and I represent that I have the authority to sign this document on their behalf and bind them to this agreement.“ If you are unwilling to agree to these terms and conditions, prior to signing any registration documents and checking into any Hotel or using any service of the Resort you may revise the language by crossing out any words of this portion of the form only. We reserve the right to review any change you make. You will also be required to sign a liability waiver and assumption of the risk form relating to use of the Resort’s sports and other activities.


Please confirm the policy regarding booking multiple rooms, underage guests and check-in/check-out times directly with the specific Hotel you are staying with. Upon check-in at all Hotels, you are required to place a credit card on file or pay cash as your security deposit for your incidentals. There will be a holding charge on your credit card, which is calculated on various factors.


Please ensure that you have proof of citizenship for all guests available at check-in. To enter The Bahamas, citizens from countries other than the U.S. and Canada may be required to have a valid visa; please consult your local embassy. Some passports are required to have validity beyond six months from the date of travel, which requirement will be enforced. Your failure to have such documentation may result in automatic flight cancellation or denial of boarding without the right to a refund from the Resort.


Please plan on departing the Resort at least three hours prior to your scheduled flight’s departure time to allow for check in and clearing immigration. If you are traveling to the United States, there is United States Customs and Immigration at Nassau International Airport, which is the only security and border crossing check point required.


Commercial photography or videography of any kind at Baha Mar or of the Baha Mar property is strictly prohibited unless otherwise approved in advance by Baha Mar.  Requests to photograph and film at Baha Mar will be evaluated on an individual basis. Due to liability requirements, confidentiality agreements and guest privacy, all photography, film, and videography requests are subject to discretionary approval by the Legal Department and Marketing Department of BahaMar.  Baha Mar reserves the exclusive right to grant or refuse access to any photography, film, and videography request. Baha Mar further reserves the right to require a written agreement and certificates of insurance for any parties engaged photography or videography which captures images or sound on the property for commercial use. All media requests which involve photography, film, and videography must be approved in advance and under escort by the Director of Marketing or a designee.  No guest of the hotel should be photographed without their explicit permission by any photographer or videographer at any time. Photography is never permitted in the Men’s or Women’s Spa facilities or the restroom facilities located throughout the property.  The use in photography or videography of any Baha Mar trademarks including but not limited to images, logos, slogans, titles and names require written consent of same obtained in advance from the Baha Mar Legal Department prior to their use and display.  Any violation of these policies may involve suspension of your privileges at Baha Mar in addition to penalties or other actions that may be taken through civil judicial proceedings or by any Bahamian law enforcement including but not limited to criminal trespass and misappropriation.


Visitors to Baha Mar should be advised that the transport of unmanned or remotely piloted aircraft (referred to herein as “drones”) into the Commonwealth of the Bahamas is a regulated activity which requires prior notice, registration and approval from The Bahamas Civil Aviation Authority. The use of drones in The Bahamas is regulated by the Civil Aviation Code. In keeping with regulatory guidelines and out of safety concerns for guests, employees, and Baha Mar property, as well as concerns for individual privacy, Baha Mar prohibits the operation or use of drones without prior written authorization from The Bahamas Civil Aviation and Baha Mar. This prohibition includes drones used for any purpose whatsoever, whether filming or videotaping for commercial or personal purposes, including use by media or journalists. This prohibition extends to any drones launched or operated from Baha Mar property and drones launched from private property outside of the Baha Mar campus but flying within Baha Mar property boundaries or above Baha Mar facilities, whether launched from land or sea-based pilot stations. If drone use is authorized by Baha Mar for an event, such use must be in accordance with the Bahamian Civil Aviation rules and regulations as well as any policies separately established by Baha Mar. Any violation of these policies may involve suspension of your privileges at Baha Mar in addition to penalties or other actions that may be taken through civil judicial proceedings, the Bahamian Civil Aviation authority or by any Bahamian law enforcement including but not limited to criminal trespass and misappropriation.


Baha Mar provides Concierge services for all guests should assistance be required during a guest’s stay, including the provision of local tour and excursion information. These services are made available for our guest’s convenience, please note it should not be construed that the offering of any activity, tour, or service is an endorsement or affiliation with any third party and Baha Mar accepts no liability for the conduct of any third party, its employees or equipment.


Visitors to Baha Mar should be advised that the possession, conveyance and distribution of fireworks by guests is strictly prohibited at Baha Mar. The handling, storage and use of fireworks is regulated and requires permitting from government authorities in The Bahamas. Fireworks include any explosive such as sparklers (aluminum or magnesium torches),amerces, bengal matches,
confetti bombs (joke bombs), explosive corks, snaps for Bon-Bon crackers and other manufactured fireworks and all signal rockets, verey signal cartridges and any other pyrotechnic articles for signaling and life-saving. If fireworks are required for use during a guest special event, prior authorization is required by Baha Mar pursuant to local law and regulation and any policies separately established by Baha Mar. Any violation of these policies may involve suspension of your privileges at Baha Mar in addition to penalties or other actions that may be taken through civil judicial proceedings or by any Bahamian law enforcement.


Baha Mar features a spectacular BEACH Sanctuary and Aviary. We also offer encounter experiences for our guests. Please be advised that all sanctuary and aviary experiences possess potential risk of harm or injury. For our guest’s safety we ask that you adhere to the below at all times when visiting the sanctuary and aviary:

• Please do not touch the animals unless allowed or directed to do so by animal care associates.

• All participants in the sanctuary encounter experience should be able to swim.

• Please do not apply any type of tanning oil/lotion prior to entering the water. Tanning oils can wash off into the water and can harm the animals.

•Please do not bring jewelry, purses, electronics, wallets or any other valuables with you to your encounter experience we ask that you secure these prior.

• Sunscreen/Sunblock is permitted if applied in moderation. Any excess should be removed prior to your experience.

• All participants (including children) should be able to comprehend and follow instructions. All non-English speaking persons should be accompanied by a translator.

Please be advised that some of our experiences have physical demand requirements such as walking, standing, and swimming. Baha Mar reserves the right to prohibit participation in the encounter experiences if persons are unable to comprehend, or disregard instructions, are under the influence of drugs or alcohol, are under any age/height requirements set by sanctuary and aviary management, or is unaccompanied and unable to participate alone due to physical or mental impairments or alternatively due to language barriers. The determination as to the fitness of a person to participate in a
encounter experience will be made solely at the discretion of BEACH Sanctuary and Aviary management.


Please reference the terms and conditions associated with your booking.