Reservations Terms and Conditions

Last Updated: October 14, 2024 Effective Since: April 19, 2017

GOLF

The golf course is open from 7:00 AM to 6:00 PM daily.

In order to reserve a tee time, payment in full is required at the time of registration.

All online payments are to be made online via PayPal.

We reserve the right to cancel or reschedule tee times as necessary. In the event of a cancellation or if the golf course is closed due to inclement weather, refund will be based on the status of the individuals round at the time of course closure.

Please arrive at the golf pro shop at least fifteen (15) minutes prior to play.

All golfers must be properly attired (e.g. no swimwear or tank tops).

Children under the age of eighteen (18) years and below are not permitted on the golf course unless accompanied by their parents or a supervising adult who shall be responsible for their safety.

We do not assume any responsibility for lost, stolen, or misplaced personal items.

Please note that we do not conduct health or fitness checks on participants. The activity for which you are registering may be physically challenging and pose a risk of discomfort, illness, injury, and even death. It is your responsibility to ensure that you are in sufficient physical condition to participate in this activity without risk to your health or your life.

If you would like to cancel, you must do so at least 2 days prior to check-in. You will receive a full refund for cancellations where at least 2 days notice is given. No shows will not receive a refund or credit.

TENNIS

The Racquet Club is open from 8:00 AM to 7:00 PM daily. Bookings are made on a first-come, first served basis.

In order to reserve a court, payment in full is required at the time of reservation.

All payments are to be made online via PayPal.

Additional services not included in the original reservation must be paid at the Racquet Club. Where necessary, we reserve the right to entitled to charge any unsettled amounts to your room.

We reserve the right to cancel or reschedule tennis lessons as necessary. In the event of a cancellation or if the courts are closed due to inclement weather, you will receive a full refund.

Please arrive at the pro shop at least fifteen (15) minutes prior to play. Late arrivals to the class will not be allowed to participate in the class or workshop and your payment will be forfeited.

All players must be properly attired (e.g. no swimwear, must wear a shirt). Sports shoes or tennis shoes must be worn on the tennis courts.

Children under the age of twelve (12) years and below are not permitted in the tennis courts unless accompanied by their parents or a supervising adult who shall be responsible for their safety.

Please note that we do not conduct health or fitness checks on participants. The activity for which you are registering may be physically challenging and pose a risk of discomfort, illness, injury, and even death. It is your responsibility to ensure that you are in sufficient physical condition to participate in this activity without risk to your health or your life.

If you would like to cancel, you must do so at least 2 days prior to check-in. You will receive a full refund for cancellations where at least 2 days notice is given. No shows will not receive a refund or credit.

ART

All art classes and/or workshops are subject to availability.

Your booking is not confirmed until payment in full has been made for art classes and/or workshops.

All payments are made online via PayPal.

We reserve the right to cancel or reschedule workshops as necessary. In the event of class cancellation, you will receive a full refund.

Painting workshops may result in paint getting on clothing and personal items. We assume no liability for damage to clothing or personal items during the classes.

Please make accommodations to transport a wet painting following the class or workshop. Baha Mar offers shipping services, prices vary.

Please plan on arriving at the gallery fifteen (15) minutes prior to the class. Late arrivals to the class will not be allowed to participate in the class or workshop and your payment will be forfeited.

Figure drawing classes may feature nude models. All participants in the figure drawing classes or workshops must be at least eighteen (18) years of age. For all other classes, participants under the age of eighteen (18) must be accompanied by an adult. For all other classes, participants must be 14 years of age or older and 7 years or older to participate in kids classes. If the guardian will not be present for the duration of the class, they must provide phone number, email and room number. If a child has special needs or allergies, please alert instructor prior to class.

Please note that we do not conduct health or fitness checks on participants. The activity for which you are registering may be physically challenging and pose a risk of discomfort, illness, injury, and even death. It is your responsibility to ensure that you are in sufficient physical condition to participate in the activity without risk to your health or your life.

If you would like to cancel, you must do so at least 2 days prior to check-in. You will receive a full refund for cancellations where at least 2 days notice is given. No shows will not receive a refund or credit.

Subject to availability, classes may be rescheduled at least two (2) weeks in advance.

With the exception of the models and other participants, you are welcome to take photos of your painting progress throughout the class.

The Current reserves the right to remove persons from any class or workshop who are under the influence of alcohol or disruptive to the class.

ESPA

SCHEDULING AN APPOINTMENT

To schedule an appointment for your perfect treatment, please visit [SITE] or contact our reservations team who will be able to guide you to the perfect experience for you. To ensure your preferred time and service is available, we recommend booking in advance. All spa treatments and packages will need to be guaranteed with a credit card.

ARRIVAL TIME

We recommend you arrive up to 15 minutes in advance of your treatment so that you can change, relax, and enjoy the spa facilities. Please be advised that late arrivals will result in a reduction of treatment time.

The spa will provide luxurious towels, robes and slippers required for use during your spa visit.

SPA FACILITIES AND ACCESS

The following spa facilities are available at ESPA Baha Mar when scheduling a 60 minute or more spa service: spa changing area, sauna, steam room, Unisex area inclusive of; Experience showers, Sauna and Steam and an Ice fountain, and relaxation areas. For the use of spa facilities guest must be 18 years or older

GYM

A state-of-the-art gym equipped with the Technogym cardiovascular and strength machines and free weights area. Personal trainers are on hand to help you prepare for sporting events, specific goals or assistance with the creation of a life-changing fitness routine. The Gym is available to hotel and spa guests.

Guests must be 18 years or older to use the fitness facilities.

Guests 13 – 17 years of age must be accompanied by an adult when using the fitness facilities.

NAIL SALON

A glamorous salon dedicated to manicures and pedicures.  Guests who have booked a nail treatment only will be escorted directly to and from the Nail Salon.

AGE REQUIREMENTS

We are delighted to offer spa treatments for teens 15 to 17 years of age accompanied by an adult.   Those under the age of 15 are eligible to receive nail services only and may not enter or use the spa facilities.

Please contact the reservations team for details on treatments available for our young guests.

For the use of spa facilities guest must be 18 years or older.

CANCELLATION POLICY

A 100% charge will be incurred for any treatment not cancelled at least 2 days prior to your scheduled time. Late arrival may shorten your treatment time.

SPA ETIQUETTE

Our spa environment is one of relaxation and tranquility. Please respect all spa guests’ right to privacy and serenity. The spa is a mobile phone and smoke-free zone.

HEALTH CONDITIONS

Kindly advise us of any health conditions, allergies or injuries, pregnancy and medial treatment which could affect your choice of treatment when making your spa reservation.

PREGNANCY

We have specially designed treatments for expectant women from the 2nd trimester or nursing mothers. Please allow our spa team to guide you in selecting which treatments are most suitable during this special time.

Beach Sanctuary

All animal interactions (“Interactions”) are subject to availability.

Your booking is not confirmed until payment in full has been made for the Interaction.

We reserve the right to cancel or reschedule Interactions as necessary. In the event of a cancellation, you will receive a full refund. No refunds will be issued once the interaction has commenced.

Please plan on arriving at the BEACH Sanctuary fifteen (15) minutes prior to the Interaction.

Late arrivals to the class will not be allowed to participate in the Interaction and your payment will be forfeited.

Participants under the age of eighteen (18) must be accompanied by an adult. Ages 5 – 7 will need to be accompanied by an adult with a reservation.

If you would like to cancel, you must do so at least forty-eight (48) hours prior to check-in. You will receive a full refund for cancellations where at least forty-eight (48) hours’ notice is given. No shows will not receive a refund or credit.

The BEACH Sanctuary reserves the right to remove persons from any class or workshop who are under the influence of alcohol or disruptive to the class.

Please note that we do not conduct health or fitness checks on participants. The activity for which you are registering may be physically challenging and pose a risk of discomfort, illness, injury, and even death. It is your responsibility to ensure that you are in sufficient physical condition to participate in the activity without risk to your health or your life.

FLAMINGO MEET AND GREET

All Flamingo Meet and Greets (“Interactions”) are subject to availability.

Your booking is not confirmed until payment in full has been made for the Interaction.

We reserve the right to cancel or reschedule Interactions as necessary. In the event of a cancellation, you will receive a full refund.

Please plan on arriving at Flamingo Cay five (5) minutes prior to the Interaction.

Late arrivals will not be allowed to participate in the Interaction and payment will be forfeited.

No refunds will be issued once the Interaction has commenced.

Participants under the age of eight (8) must be accompanied by an adult inside the enclosure. All participants that enter the animal enclosure to accompany a child will also be expected to pay the participation fee.

If you would like to cancel, you must do so at least forty-eight (48) hours prior to check-in. You will receive a full refund for cancellations where at least forty-eight (48) hours’ notice is given. No shows will not receive a refund or credit.

The Avian Sanctuary reserves the right to remove persons from any Interaction who are under the influence of alcohol, disruptive to the class, or pose a threat to the safety of the animals.

Please note that we do not conduct health or fitness checks on participants. The activity for which you are registering may be physically challenging and pose a risk of discomfort, illness, injury, and even death. It is your responsibility to ensure that you are in sufficient physical condition to participate in the activity without risk to your health or your life.

EXPLORER KIDS CLUB

The Explorer’s Kids Club Program Schedule is subject to change.

Please plan on arriving at the Explorer’s Kids Club on time. Late arrivals will be charged at full rate.

No refunds will be issued once the session has commenced.

We reserve the right to cancel or reschedule a kid’s program and/or animal encounter as necessary. In the event of a cancellation, you will receive a full refund.

Your booking is not confirmed until payment in full has been made for the program.

If you would like to cancel, you must do so at least forty-eight (48) hours prior to check-in.

You will receive a full refund for cancellations where at least forty-eight (48) hours’ notice is given. No shows will not receive a refund or credit.

The Explorer’s Kids Club Program is not able to administer medication.

Please note that we do not conduct health or fitness checks on participants. The activity for which you are registering may be physically challenging and pose a risk of discomfort, illness, or injury.

It is your responsibility to ensure that your child is in sufficient physical condition to participate in the activity without risk to your health or your life.