Travel With Confidence
BAHA MAR’S TRAVEL WITH CONFIDENCE PROGRAM OFFERS COMPLIMENTARY RETURN PRIVATE AIR TRAVEL OR FREE EXTENDED STAY FOR COVID-POSITIVE GUESTS
Peace of mind is an important part of any great travel experience and to that end Baha Mar and The Bahamas have enacted some of the world’s most robust COVID-19 testing protocols in order to keep guests safe and worry free. As the leading resort destination in The Bahamas, Baha Mar is raising the bar again by taking the unprecedented step to be the first and only resort to provide courtesy private jet service back to the US or a free stay for guests who test positive for COVID-19 prior to departure from the resort.
Baha Mar’s Travel with Confidence Program pledges that should a resort guest test positive during their stay, Baha Mar will facilitate their quarantine with courtesy suite accommodations and a daily resort dining credit of $150 per person per day, for up to 14 days or until the guest receives a negative COVID-19 result.
Should the guest choose to leave The Bahamas earlier, Baha Mar will provide private air travel to the US mainland for the guest and their immediate family, free of charge.
It is our hope that through this program, our guests will feel confident when booking a stay with us, as well as valued and supported by the Baha Mar family should any issues arise during their trip.
In order to qualify for the Travel with Confidence Program, Baha Mar must be the FIRST destination visited upon entering the Commonwealth of The Bahamas.
The Travel with Confidence Program is an addition to Baha Mar’s continuing Commitment to Your Wellbeing initiative, which provides guests with the latest in COVID-19 safety measures, including complimentary, on-site COVID-19 Rapid Antigen testing upon arrival and prior to departure in order to help our guests comply with international travel requirements.
Our Commitment to Your Wellbeing also includes mandatory mask wearing in public areas, social distancing, and stringent cleanliness regimes that go above and beyond Baha Mar’s already rigorous cleaning standards. Additional resort protocols include weekly employee COVID testing, heightened food safety and digital ordering, touchless payments, and technology methods that allow for an abundance of contactless experiences from the moment guests check in.
For complete details on Our Commitment to Your Wellbeing click here.
FAQ – Travel with Confidence
What is the Travel with Confidence Program?
Baha Mar’s Travel with Confidence Program commits to a resort guest testing positive during their stay that Baha Mar will provide courtesy suite accommodations and a daily dining credit of $150 per person staying in the suite, per day, for up to 14 days following receipt of the positive test result or, if earlier, when the guest receives a negative COVID-19 test result. Should the guest be a U.S. resident and need to return earlier than the required quarantine period, Baha Mar will provide private air travel to return the guest and their immediate family (up to four additional people, occupying the same room as the covered guest) to the U.S. mainland, free of charge.
Who is eligible for the Travel with Confidence program?
The Travel with Confidence program is an initiative Baha Mar is offering guests of the resort who test positive during their stay, but only if Baha Mar was the FIRST destination visited upon entering the Commonwealth of The Bahamas. Guests that have been residing on island prior to their visit to Baha Mar will not be eligible to free quarantine accommodations, dining credit, or private air travel to return to the U.S. Guests will be required to provide Baha Mar with a copy of their flight itinerary (the document issued by the airline or travel agency) upon arrival at the resort to verify qualification for the Travel with Confidence program.
What if I am not a U.S. resident?
Guests testing positive who are not U.S. residents will be permitted to quarantine at Baha Mar for up to 14 days, free of charge and receive a dining credit of $150 per person staying in the suite, per day during the quarantine period. Baha Mar will attempt to assist these guests with arranging for commercial return flights to their final destination (at their expense), however, non-U.S. residents will not be eligible for private air travel to return to the United States.
How are guests testing positive for COVID 19 able to return to the United States ?
Baha Mar facilitates private air travel for returning U.S. residents by engaging authorized medical evacuation service providers that specialize in COVID-19 patient transport. The carriers for these flights are required to operate using procedures consistent with CDC guidelines.
How many people can quarantine or travel on the private flight with me?
In addition to the guest covered by the Travel with Confidence program, up to 4 immediate family members may travel with the guest.
What if part of my immediate family cannot stay in The Bahamas and need to return to the US during my quarantine period?
Baha Mar’s team will attempt to assist any immediate family member with travel arrangements to facilitate a seamless return to their intended destination, at the expense of the immediate family member.
What happens if I receive a negative COVID-19 test result before the end of the 14-day period covered by the Travel with Confidence Program?
Should a guest receive a negative COVID-19 test result before Day 14, the complimentary accommodations and dining credit will cease for the guest and those staying with the guest. Baha Mar will, should the guest desire, attempt to assist in making arrangements for return travel to the originally intended return destination via commercial air travel for the guest and his/her immediate family at the guests’ expense.
Do you have to choose between quarantine and travel?
A guest testing positive for COVID-19 during their stay at Baha Mar may remain on island for the duration of their quarantine period in a suite with $150 resort dining credit per person, per day for up to 14 days (or sooner, if the guest receives a negative COVID-19 test result, prior to the end of the covered 14-day period). Should the guest need to return earlier, Baha Mar will provide U.S. residents with private air travel to return the guest and their immediate family (up to four additional people, occupying the same room as the covered guest) to the U.S., free of charge.
Where will the return flight take me?
Baha Mar’s arrangement of private air travel will take the guest to South Florida. This offer also includes transportation for the guest’s immediate family members (up to 4 people occupying the same room as the covered guest). Baha Mar will endeavor to assist its guests with identifying the required protocols that must be followed after arrival in South Florida.
Where can I use my dining credit?
Baha Mar offers a courtesy of $150 dining credit per person, per day, which can be redeemed at select outlets throughout the resort. The unused portion of the daily allowance may not be carried over from day to day.
Do children get $150 per day as well?
During the quarantine period, children under the age of 5 dine free, and any child above the age of 5 will receive the $150 per day benefit.
Will I be able to leave my room during quarantine?
Guests testing positive for COVID-19 will quarantine in a designated suite of the hotel they are currently staying. Individuals will not be permitted to enter any public area of the resort but will be able to order meals from select restaurants and receive provisions supporting the upkeep of their room, as well as medical assistance in line with The Bahamas’ and Baha Mar’s health and safety protocols.
For more questions regarding Baha Mar’s Travel with Confidence program, please email firstname.lastname@example.org